Řešení pohotovostní odpovědi firmy Behaim

Behaim’s Emergency Response solution leverages TIBCO’s real-time architecture and the latest smart phone capabilities to save minutes in emergency response times.

The solution instantly finds the closest available first responder as soon as the customer premise is entered into the call center computer, triggering a push notification indicating the emergency with a summary and address. The emergency response technician acknowledges and starts turn by turn driving directions straight from the emergency response application.

For optimization and compliance purposes, a complete history of all emergency response steps is recorded automatically in the system for later evaluation, such as en-route and onsite times.

Mobile App screenshots

Key Benefits

• Saves minutes in emergency response times
• System instantly finds closest available responder
• Automatically records en-route and onsite times
• Matches responders to proper vehicles based on smart phone GPS
• Enterprise ready solution for thousands of concurrent users in different groups